![]() in 2003 he moved into a role working on enhancing our online support capabilities on Powerlink. He has held many roles, from Support Engineer through managing the EMC Control Center team. He has been with EMC for over 16 years working in Customer Support. Jay Leclerc, is a Director with EMC for the eServices Web Infrastructure and Delivery Team. Get ready by bookmarking this page or signing up for email notifications. This discussion begins on Monday, July 23. ![]() This is an opportunity to learn about the EMC Online Support (accessible through: ) Welcome to the EMC Support Community Ask the Expert conversation. Our global team is dedicated to providing you with the product support you need, when you need it, in the channel of your choice.All About The New EMC Online Support with Amy Tower & Jay LeClerc Read about topics ranging from Remote Proactive Services to How to Open a Service Request, and get access to the best in EMC customer service. This popular blog space features posts from our team of global customer service bloggers, and highlights new customer service programs and resources, Online Support Site features and new releases, what’s new for EMC’s support communities, and much more. Subscribe to the EMC YouTube Channel and receive email notifications whenever we post a new support video. Our new YouTube Playlist launched only a few months ago and already hosts over 180 videos, including product/feature demonstrations, how-to’s, and troubleshooting guides on a wide variety of EMC products. Tweet us with your questions and we’ll get you the help you need. If social media is your preferred customer service channel, stay informed and follow us on Twitter for daily technical product tips and news, invitations to Ask the Expert events, the latest downloads and user guides, and easy access to EMC’s best customer service tools and resources. Follow to register for events and visit the upcoming calendar to see what’s coming up soon. Get real-time access to our top product experts, post your questions, and get answers via community discussions and live tweet chat sessions. These ongoing, virtual Q&A events are hosted year-round on the ECN in multiple languages, and cover a broad spectrum of topics on all EMC products. Follow this space on the EMC Community Network (ECN) by clicking the ‘Follow’ button on the top right, and receive automatic notifications when new content is posted, including Quick Bytes video updates, spotlights on featured services, and monthly tips and tricks. This new community is your central location for news and updates on EMC Customer Service capabilities and helpful resources to help you get the most out of your service experience. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to share some new customer service resources with you – as well as provide you with a list of helpful links for some of our most-used online support tools. View All Electronics & Accessories DealsĮvery day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice.Energy, Climate Action & Sustainability.APEX Cloud Platform for Red Hat OpenShift. ![]() APEX Cloud Platform for Microsoft Azure. ![]()
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